Terms & Conditions

Payment

BY MINELLA ApS accepts online payments. All amounts on the website include VAT.

Delivery

All orders are processed within 1 working day. You'll receive a notification when your order has been shipped. During busy periods it may take 1–2 extra days. Expected delivery time is 1–3 working days in Scandinavia with GLS.

Domestic: GLS Home Delivery and GLS Parcelshop. International: UPS and DHL. Freight is calculated based on weight. You'll always receive a track and trace number so you can follow your package from our warehouse to your door. Orders may be subject to import duties and VAT on delivery outside Denmark — these are the customer's responsibility.

Right of withdrawal

There is a 7-day full right of return on goods purchased on the website, unless otherwise agreed. The item must be unused and in its original condition, and we'll refund the full order amount minus the shipping cost of the return.

The 7 days start on the day the order is delivered. You bear any return costs yourself. To use your right of withdrawal, email return@byminella.com and state your wish clearly.

If your order arrives damaged, write as soon as possible to contact@byminella.com with your order number and a photo. We handle cases individually and do our best to find a good solution.

Return label

You can conveniently buy a return label at www.returpakke.dk. It's cheaper than buying one at the parcel shop. You print the label yourself and attach it to the parcel — the delivery address is set automatically. You bear the return costs yourself.

Condition of the item upon return

You are liable for any diminished value of the item if it has been handled beyond what is necessary to establish its nature, characteristics, and function. In other words, you may examine the item as you would in a physical store. If the item has been tried beyond this, it is considered used and of diminished value. BY MINELLA ApS assesses the item's condition.

Right to complain

There is a 2-year right to complain on products in accordance with the Danish Sale of Goods Act. Complaints about faults and defects must be made within a reasonable time after receipt of the item — here a maximum of 7 days is considered a reasonable time, unless otherwise agreed. The right to complain lapses in the event of incorrect or unusual use of the product.

Privacy policy

We do not resell personal data and do not pass it on to others. It is only registered in our customer directory, and you can have your data deleted at any time. To enter into an agreement with BY MINELLA ApS, we need: name, address, phone, and email.

The data is registered in order to deliver the goods to you and is stored for up to five years, after which it is deleted. Collection always happens with your express consent. You have the right to access and object to the registration under the Danish Data Protection Act. Inquiries can be directed to contact@byminella.com.

Complaint options

Complaints about products can be sent to Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, 2500 Valby — www.forbrug.dk. EU citizens can send complaints via the EU Commission's online complaints platform: ec.europa.eu. State our email: contact@byminella.com and the website where the item was purchased.

BY MINELLA ApS · Fredshøj Mark 5, 4600 Køge, Denmark · VAT: DK43425617 · contact@byminella.com